Counselling Services

Welcome to the University Counselling Service. University can be a period of great enjoyment but also at times quite stressful. This might be study related or of a personal nature. A full time confidential counselling service is available on each campus. Counsellors are fully trained and experienced in working with students with a wide range of problems.

Why would I need to see a counsellor?

You might need to see a counsellor if you are experiencing problems with any of the following:

  • Managing academic problems such as: assignments, exams or study skills
  • Personal worries, relationships, or family problems
  • Bereavement
  • Crisis
  • Mental health problems/ depression
  • Financial issues

The counselling service can also be used for personal developement and any problem that affects academic performance.

What should I expect from counselling?

You can expect a professional, confidential and free service. Counselling provides and opportunity for you to take time and space to talk to a trained professional about anything that is worrying you. It is a chance to explore your problems and find new ways to manage them. Counsellors will not tell you what to do, but will help you to work through your concerns in a non-judgemental and understanding way.

Is the service confidential?

Confidentiality is based on the British Association for Counselling and Psychotherapys' Ethical Framework for Good Practice in Counselling & Psychotherapy. The information and matters discussed between the student and the counsellor is confidential. The only exception is where there are grounds to believe that a student may cause serious harm to themselves or others. In this event it will normally be discussed in the first instance with the student, if possible.

I know that I need help, but I am not sure what?

Many students attend the Counselling Service if they are feeling overwhelmed by pressure and stress, but are not sure what the underlying problem is. You may find it difficult to talk to your friends or family and may not wish to burden them. However, counsellors are trained in helping you explore tried and tested strategies in order to manage your problems in a more constructive way. Students tell us that it is a relief to speak to someone in confidence who is neutral and can offer help and support in an understanding matter.

What if I am not sure that counselling is right for me?

It is better to share a worry rather than sit on it! Sometimes people think there are others worse off then them. That may be true, but it does not mean that one person is more important than another. Student Support works holistically so if you come along and other services are more appropriate, you can be guided there, or to an outside agency, if more suitable to you.

How can I make a counselling appointment?

You can make a counselling appointment by ringing 0800 0285510 or calling in person to the Student Support office on your campus. You can also attend on of the weekly Drop In sessions on your campus if you prefer, without an appointment.

Counselling appointments usually last approximately 50 minutes while Drop In slots are 20 minutes.

What did other students say about counselling?

Our recent online survey with students indicated that they valued the Counselling.

"I was given the opportunity to explore some very private concerns in a confidential setting and felt that I could trust my counsellor"

"I was able to gain the confidence and enhance my self-esteem in making friends (as I had been bullied by a small group of 'friends' in grammer school)"